Service Delivery Policy

1. What we deliver

Dinalto is software delivered over the internet. There is no physical product and nothing is shipped. You use Dinalto in a web browser or as an installed web app on your computer, tablet or phone.

2. When access starts

Your account is ready as soon as you sign up, and the 30-day free trial starts at that moment. After you choose a plan and your payment is confirmed, your paid access begins immediately, with no waiting period.

You receive a confirmation and a tax invoice at the email address on your account.

3. Setting up

You can add your outlet, tables and menu yourself. Menus can be imported from a CSV file using the template in the service. If you need help getting started, write to us or call and we will walk you through it.

4. Printers and devices

Bill and kitchen-ticket printing uses the Dinalto Tray app on your computer, which works with common thermal printer brands. You supply your own devices and printers; they are not part of the subscription.

5. Support

Support is by email at [email protected] and by phone on +91 88782 49595. We aim to reply within 2 working days.

6. If something goes wrong

If you cannot access the service because of a fault on our side, tell us and we will work to restore it. Refunds for lost access are covered in the Refund and Cancellation Policy.